Effective Date: February 19, 2026
Social Climb ("we", "us", "our") operates the Ascend mobile application ("App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the App.
By using Ascend, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the App.
We collect the following categories of information:
When you register, we collect your email address and display name. Your password is handled securely through Firebase Authentication and is not stored by us in plain text.
We collect the professional activities you log in the App, including activity type (calls, meetings, deals), timestamps, notes, and associated metadata. This data is used to calculate your XP, levels, streaks, and leaderboard rankings.
We collect your device type, operating system version, and a unique device identifier for the purpose of delivering push notifications via Expo Push Notification service.
If you enable push notifications, we store your Expo push token to send you notifications such as streak reminders, achievement alerts, and messages.
We collect anonymized usage data to understand how users interact with the App. This includes screen views, feature usage frequency, and general engagement patterns. This data helps us improve the App experience.
If you subscribe to Ascend Pro, RevenueCat processes your payment. We receive your subscription status and transaction identifiers but do not have access to your payment method details.
We use the information we collect for the following purposes:
We use the following third-party services to operate the App:
We use Firebase Authentication for account management and Cloud Firestore for data storage. Google's privacy policy governs their handling of data that passes through their services.
We use RevenueCat to manage in-app subscriptions. RevenueCat processes subscription transactions and provides us with subscription status information. They do not share your payment details with us.
We use Expo's push notification service to deliver notifications to your device. Expo receives your device push token for this purpose.
These third-party services have their own privacy policies, and we encourage you to review them. We do not sell your personal information to any third party.
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
We retain your personal information for as long as your account is active or as needed to provide the App's services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.
You have the following rights regarding your personal data:
You can view your personal information within the App at any time through your Profile and Settings screens.
You can delete your account and all associated personal data through the App's Settings. You can also request deletion by emailing privacy@socialclimb.uk.
You can request a copy of your personal data by contacting us at privacy@socialclimb.uk. We will provide your data in a commonly used, machine-readable format within 30 days.
You can update your display name and other profile information at any time within the App.
You can manage your push notification preferences within the App's Settings to opt in or out of specific notification types.
Ascend is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at privacy@socialclimb.uk so we can take appropriate action.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
Your information may be transferred to and processed in countries other than your own. Firebase and other third-party services may store data in various regions. By using the App, you consent to the transfer of your information to these locations.
We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the App or by email. Your continued use of the App after changes take effect constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically. The "Effective Date" at the top indicates when the policy was last updated.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@socialclimb.uk
For general support inquiries, you can also reach us at support@socialclimb.uk.